Terms & Condtions
Last Updated: October 2026
These Terms & Conditions govern the use of the Steppin’ Out Travel website and participation in tours, travel experiences, social events, dining events, workshops, retreats, activities and related services offered, organised, promoted or facilitated by Steppin’ Out Travel.
By accessing our website, becoming a member, making a booking, attending an event or participating in any service offered by Steppin’ Out Travel, you agree to be bound by these Terms & Conditions.
1. Our Services
Steppin’ Out Travel provides and promotes travel experiences, tours, social events, activities, workshops, retreats and related services.
Specific terms, conditions, cancellation policies or supplier requirements may apply to individual events, tours, travel experiences or activities. Where additional terms are provided at the time of booking, those terms will also apply.
2. Bookings
Bookings are subject to availability and are only confirmed once all required booking information and payment have been received and confirmation has been issued.
You are responsible for ensuring that all information provided during the booking process is accurate, complete and up to date.
Steppin’ Out Travel reserves the right to decline a booking where necessary to comply with legal, operational or safety requirements.
2A. Partner Events and Third-Party Experiences
Some events, tours, travel experiences, workshops, retreats and activities promoted by Steppin’ Out Travel may be operated by independent third-party organisers, suppliers or partners.
Where Steppin’ Out Travel acts as a promoter, referral partner, booking facilitator or reseller, responsibility for the delivery of the relevant service remains with the applicable third-party provider unless otherwise stated.
The identity of the organiser or service provider will generally be disclosed within the event information or during the booking process.
Additional information regarding independent providers is contained in Clauses 11 and 15B of these Terms & Conditions.
2B. Membership and Community Participation
Steppin’ Out Travel operates a membership-based social and travel community.
Membership or participation in the Steppin’ Out Travel community does not guarantee attendance at any particular event, travel experience, activity, promotion or service.
Steppin’ Out Travel reserves the right to refuse, suspend or terminate membership, bookings or participation where:
A participant breaches these Terms & Conditions;
A participant engages in unsafe, abusive, threatening, discriminatory, harassing or disruptive behaviour;
A participant’s conduct negatively impacts other members, guests, suppliers or venues; or
Steppin’ Out Travel reasonably believes such action is necessary to protect participants, staff, suppliers, venues or the reputation of the business.
Any refund entitlement relating to suspension or termination shall be determined in accordance with the applicable booking conditions and Australian Consumer Law.
3. Payments
Prices and payment requirements will be displayed or communicated at the time of booking.
Unless otherwise stated, bookings must be paid in accordance with the payment terms applicable to the relevant event, experience, tour or service.
Prices may change for future bookings. However, confirmed bookings will generally remain subject to the agreed price unless otherwise permitted by law or the applicable booking conditions.
4. Cancellations, Refunds and Transfers
Cancellation, refund and transfer conditions vary depending on the type of event, tour, travel experience or activity.
Unless otherwise stated on the relevant booking page or event listing, the following conditions apply.
Social Events, Dining Events and Local Activities
More than fourteen (14) days before the event: Full refund less any non-refundable booking, processing or payment gateway fees.
Eight (8) to fourteen (14) days before the event: 50% refund of the ticket price.
Seven (7) days or less before the event: No refund.
Bookings may be transferred to another eligible person with the prior approval of Steppin’ Out Travel.
Tours, Retreats and Travel Experiences
More than thirty (30) days before departure or commencement: Full refund less any non-refundable deposits, supplier charges, booking fees or payment processing fees.
Fifteen (15) to thirty (30) days before departure or commencement: 50% refund of monies paid, less any non-refundable supplier charges.
Fourteen (14) days or less before departure or commencement: No refund unless otherwise required by law.
No Shows
If you fail to attend an event, activity, tour, travel experience or service without prior notice, no refund, credit or transfer will be provided.
Event Cancellation by Steppin’ Out Travel
If Steppin’ Out Travel cancels an event, participants may be offered one of the following:
A full refund;
A credit towards a future event;
Transfer to another event; or
An alternative arrangement considered reasonable in the circumstances.
The remedy offered may depend on the nature of the booking, supplier arrangements and applicable legal obligations.
Event Changes
Minor changes to venues, presenters, schedules, activities, itineraries or suppliers do not automatically entitle participants to a refund.
Where a significant change occurs, Steppin’ Out Travel will communicate the change as soon as reasonably practicable and may offer an appropriate remedy based on the circumstances.
Third-Party Suppliers
Certain events, tours, travel experiences and activities may be operated by independent third-party providers.
Where a third-party provider applies its own cancellation, refund or transfer conditions, those conditions may apply in addition to, or instead of, the provisions set out in these Terms & Conditions. Such conditions will generally be disclosed at the time of booking.
Exceptional Circumstances
Requests for refunds outside the stated cancellation periods may be considered at the sole discretion of Steppin’ Out Travel.
Supporting documentation may be requested where appropriate.
Any goodwill refund, credit or transfer offered outside these conditions shall not create a precedent or ongoing entitlement.
Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights, guarantees or remedies available under Australian Consumer Law.
4A. Information Sharing for Bookings
By making a booking or registration, you acknowledge and agree that Steppin’ Out Travel may share relevant personal information with an event organiser, travel operator, accommodation provider, supplier or service partner where reasonably necessary to:
Process your booking;
Administer attendance;
Deliver services;
Provide customer support;
Communicate event or travel information; or
Meet operational requirements.
Third-party providers may only use such information for the administration and delivery of the relevant service unless you separately consent to another use.
Further information regarding the collection, use and disclosure of personal information is available in our Privacy Policy and Clause 17 of these Terms & Conditions.
5. Changes to Tours and Events
Travel arrangements, tours, events and activities may occasionally change due to circumstances outside our reasonable control.
Steppin’ Out Travel reserves the right to make reasonable changes to itineraries, schedules, venues, presenters, accommodation, transport arrangements, suppliers or activities where necessary.
Any refunds, credits or remedies arising from such changes will be determined in accordance with Clause 4 of these Terms & Conditions and applicable Australian Consumer Law.
6. Travel and Personal Requirements
You are responsible for ensuring that you are physically, medically and practically able to participate in the activities associated with your chosen event, tour or experience.
You should notify us of any relevant accessibility requirements, medical considerations or other circumstances that may affect your participation or safety.
For international travel, you are responsible for obtaining and maintaining all required passports, visas, vaccinations, travel documentation, insurance and other legal requirements.
6A. Age Requirements
Unless expressly stated otherwise, participants must be at least eighteen (18) years of age to attend events, tours, travel experiences, activities and services offered or promoted by Steppin’ Out Travel.
Certain events may have additional age restrictions which will be disclosed in event information.
Steppin’ Out Travel reserves the right to request proof of age or identity where reasonably necessary.
7. Travel Insurance
Steppin’ Out Travel strongly recommends that participants obtain appropriate travel insurance, particularly for interstate or international travel.
Travel insurance may provide protection against cancellation costs, medical expenses, travel disruption, lost luggage and other unforeseen circumstances.
8. Personal Belongings
Participants are responsible for their own personal belongings during events, tours, travel experiences and activities.
Steppin’ Out Travel accepts no responsibility for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
9. Participant Behaviour
Participants are expected to behave respectfully towards other guests, members, staff, suppliers, venues and members of the public.
Participants must comply with venue rules, supplier instructions, safety requirements and reasonable directions provided by Steppin’ Out Travel or service providers.
Steppin’ Out Travel reserves the right to refuse participation or remove a participant where behaviour is unsafe, threatening, abusive, discriminatory, disruptive or otherwise inappropriate.
9A. Participant Health and Safety
Participation in events, travel experiences, tours, activities and workshops may involve inherent risks.
Participants are responsible for assessing whether an activity is suitable for their personal circumstances, health, fitness and abilities.
Participants agree to follow all reasonable safety instructions and to advise organisers of any safety concerns, medical conditions or accessibility requirements that may affect participation.
9B. Social Events and Personal Interactions
Steppin’ Out Travel provides opportunities for individuals to meet, socialise and participate in organised activities.
We do not guarantee friendships, introductions, personal compatibility, relationships, business opportunities or any particular social outcome.
Participants remain responsible for their personal decisions, interactions and conduct before, during and after an event.
9C. Member Communications and Introductions
Steppin’ Out Travel facilitates opportunities for members and participants to connect through organised activities and experiences.
Steppin’ Out Travel does not conduct background checks on participants unless expressly stated otherwise and makes no representation regarding the character, suitability, intentions or conduct of any participant.
Participants are responsible for exercising their own judgment when interacting with other attendees before, during and after events.
Steppin’ Out Travel is not responsible for personal interactions, relationships, friendships, business dealings or arrangements that may arise between participants.
10. Photography, Video and Promotional Content
Photographs, videos and other media may be captured during events, tours and activities for promotional, marketing, social media, website and future event purposes.
By attending an event, participants acknowledge they may incidentally appear in photographs or recordings taken in public or group settings.
If you do not wish to appear in promotional material, please notify Steppin’ Out Travel or the event organiser before the event wherever reasonably practicable.
While reasonable efforts will be made to accommodate such requests, exclusion from all group photography or recordings cannot be guaranteed.
11. Third-Party Providers
Certain travel, accommodation, venue, transport, activity and event services may be supplied by independent third-party providers.
Such services may be subject to the provider’s own terms, conditions and policies.
Steppin’ Out Travel takes reasonable care when selecting providers but cannot control every aspect of services delivered by independent parties.
Liability relating to third-party providers is further addressed in Clauses 15 and 15B.
12. Website Content
We make reasonable efforts to ensure information on our website is accurate and current.
Information such as schedules, itineraries, destinations, availability, pricing and event details may change without notice.
Steppin’ Out Travel reserves the right to correct errors and update website content when necessary.
13. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, logos, photographs, videos, branding and other materials, is owned by or licensed to Steppin’ Out Travel.
You must not reproduce, modify, distribute, publish or commercially exploit any website content without prior written permission.
14. Website Availability
Steppin’ Out Travel does not guarantee that the website will always be available, uninterrupted or free from errors or technical issues.
We may suspend, modify or discontinue parts of the website for maintenance, updates or operational reasons.
15. Liability
To the maximum extent permitted by law, Steppin’ Out Travel acts in various capacities including event organiser, promoter, booking facilitator, referral partner and reseller depending on the relevant service.
Where services are supplied by independent third-party providers, those providers remain responsible for the delivery of their services and any related acts or omissions.
Steppin’ Out Travel is not liable for losses, delays, cancellations, changes, damage, injury, expense or inconvenience arising directly from:
Third-party provider actions or omissions;
Travel delays or transport disruptions;
Venue changes;
Weather conditions;
Government actions or restrictions;
Supplier failures;
Customer actions or decisions; or
Circumstances beyond our reasonable control.
Participants acknowledge that travel, social events, tours and activities may involve inherent risks and agree to participate at their own risk to the extent permitted by law.
To the extent permitted by law, Steppin’ Out Travel shall not be liable for any indirect, consequential, incidental, special or economic loss including loss of enjoyment, business opportunity, profits or goodwill.
This clause should be read together with Clauses 11, 15A, 15B and 16.
15A. Force Majeure
Steppin’ Out Travel shall not be responsible for delays, cancellations, changes or failures to perform obligations arising from circumstances beyond its reasonable control, including:
Natural disasters;
Floods;
Bushfires;
Extreme weather;
Epidemics or pandemics;
Government actions or restrictions;
Venue closures;
Transport disruptions;
Industrial disputes;
Utility outages; or
Supplier failures.
Where reasonably practicable, customers will be kept informed of significant changes.
15B. Third-Party Events and Experiences
Steppin’ Out Travel may advertise, promote, facilitate bookings for or refer customers to events, tours, workshops, activities, travel experiences and services operated by independent third parties.
Unless expressly stated otherwise, Steppin’ Out Travel does not own, control or manage these services and is not responsible for their performance, quality, safety, suitability or availability.
Complaints or concerns relating to third-party services should initially be directed to the relevant provider.
16. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where goods or services supplied by Steppin’ Out Travel are subject to statutory consumer guarantees, customers may be entitled to remedies including repair, replacement, refund, cancellation or compensation as provided by law.
Where liability cannot be excluded and services are supplied other than for personal, domestic or household use or consumption, Steppin’ Out Travel limits its liability, to the extent permitted by law, to:
Re-supplying the relevant services; or
Paying the reasonable cost of having the services supplied again.
Nothing in these Terms seeks to exclude any rights that cannot legally be excluded.
17. Privacy
Any personal information collected through our website, membership registrations, event bookings, travel enquiries, communications or activities will be handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.
18. Changes to These Terms
Steppin’ Out Travel may update these Terms & Conditions from time to time.
The latest version will be published on this website and will apply from the date shown at the top of the document.
19. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of Victoria.
20. Contact Us
Steppin’ Out Travel
MELBOURNE VIC 3000
Email: sales@steppinoutevents.com.au