Privacy Policy
Last updated: October 2026
Steppin’ Out Travel respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, joining our community, subscribing to communications, or enquiring about our travel experiences, events and activities.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Phone number
- Mailing or billing address
- Travel preferences and enquiries
- Information provided when registering for an event, tour, activity or experience
- Information submitted through contact, enquiry or newsletter forms
- Information relating to bookings and registrations
- Any other information you choose to provide to us
We may also collect limited technical information when you visit our website, including:
- Browser type
- Device information
- IP address
- Pages visited
- Website usage information
- Referral source information
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide information about tours, events, activities and experiences
- Process bookings and registrations
- Manage event attendance and travel arrangements
- Communicate important information relating to bookings
- Send newsletters and promotional communications
- Improve our website, services and customer experience
- Administer memberships and customer accounts
- Organise and manage events, tours and activities
- Meet legal, accounting and administrative requirements
- Protect our business, members and customers
We will not use personal information for unrelated purposes without your consent unless permitted or required by law.
3. Marketing Communications
Steppin’ Out Travel may send you information regarding:
- Events
- Tours
- Travel experiences
- Member offers
- Promotions
- Competitions
- Business updates
- Newsletters
By becoming a member, completing a registration form, submitting an enquiry, purchasing a ticket, registering for an event, subscribing to our mailing list or otherwise engaging with our services, you consent to receiving communications from Steppin’ Out Travel relating to these activities.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included within our communications or by contacting us directly.
3A. Event and Partner Bookings
When you register for an event, tour, activity, travel experience or service promoted by Steppin’ Out Travel, certain personal information may need to be shared with the relevant event organiser, travel provider, supplier or service partner for the purpose of administering your booking and delivering the service you have requested.
By submitting a booking, registration or enquiry, you consent to Steppin’ Out Travel disclosing the information reasonably necessary for these purposes.
Such information may include:
- Name
- Email address
- Mobile number
- Booking details
- Attendance information
- Emergency contact information where required
Third-party providers may use this information only for booking administration, event management, travel arrangements, customer service and operational purposes associated with the service you have booked.
Third-party providers, event organisers and partners must not use your personal information for marketing purposes unless you separately provide your consent directly to them.
4. Sharing Your Information
We may share relevant personal information with trusted third parties where reasonably necessary to provide services, facilitate bookings, process registrations, administer events or deliver travel experiences.
These parties may include:
- Tour and travel operators
- Accommodation providers
- Airlines and transport providers
- Event organisers
- Event venues
- Activity and experience providers
- Referral partners
- Service providers associated with a booked event or travel experience
- Payment and booking providers
- Website, hosting and technology providers
- Professional advisers where required
Where you register for an event, activity, tour, travel experience or partner-operated service, we may provide relevant personal information to the applicable event organiser or provider solely for the purpose of:
- Processing your booking
- Managing attendance
- Communicating event information
- Delivering the booked service
- Venue access management
- Customer support
- Event updates
- Travel administration
- Changes, postponements or cancellations
Steppin’ Out Travel may continue communicating with you regarding future events, travel opportunities, promotions, member benefits and related services unless you opt out of receiving such communications.
We do not sell member databases or personal information to third parties.
We only disclose personal information where reasonably necessary for the relevant service, transaction or business purpose, or where required or authorised by law.
5. Payment Information
Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy policies and security practices.
Steppin’ Out Travel does not intentionally retain complete payment card details unless required and permitted for a legitimate business purpose.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behaviour
- Measure marketing effectiveness
- Enhance user experience
Third-party services such as analytics providers, advertising platforms and embedded content providers may also use cookies in accordance with their own privacy policies.
You may adjust cookie preferences through your browser settings.
7. Protecting Your Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
While we implement reasonable security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Accessing or Correcting Your Information
You may request access to personal information we hold about you or request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to such requests.
9. Third-Party Websites
Our website may contain links to third-party websites, booking systems, travel providers, accommodation providers, event organisers or other external services.
We are not responsible for the privacy practices, content or security of third-party websites and recommend reviewing their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Legal requirements
- Industry practices
- Privacy procedures
- Technology platforms
Any updated version will be published on this website with a revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:
Steppin’ Out Travel
Frankston VIC 3199
Email: sales@steppinoutevents.com.au